ICA Smart Services Dubai, UAE – [Guide]

What is the ICA Smart Services

In today’s digital age, technological transformation gives rise to innovative solutions in all aspects of our lives, including the way we interact with government services. The UAE stands out as a leader in the implementation of technology for the benefit of its citizens and residents. A prominent example of this initiative is ICA Smart Services, which is an online platform created by the Identity and Citizenship Authority (ICA).

In this article, you will learn in detail the features and benefits of ICA Smart Services, as well as the key services it offers to citizens and residents in the UAE. Also, you will learn how this platform is transforming the way government services are managed, improving efficiency, transparency, and convenience.

What is the ICA Smart Services?

ICA Smart Services is an electronic platform of the Identity and Citizenship Authority (ICA) of the UAE. For its part, this platform offers a variety of online services that allow citizens and residents to carry out procedures and request services regarding identity and citizenship in an easy and practical way.

Likewise, through ICA Smart Services, users can access a wide range of services such as passport renewal, visa issuance, residence registration, nationality application, and control of entry and exit from the country, among others. This platform simplifies and streamlines administrative procedures, thus reducing the need to carry out in-person procedures and saving users time.

For its part, this platform allows individuals to make requests, track the status of their procedures, pay fees, and obtain official documents electronically. Likewise, this platform is available in several languages ​​and is accessible through the official ICA website and mobile applications.

In general terms, ICA Smart Services is an electronic platform that facilitates the completion of procedures and requests regarding identity and citizenship in the UAE. Therefore, it provides users with the convenience of managing these matters quickly and efficiently online.

ICA Smart Services latest news

The Federal Authority for Identity, Citizenship, Customs and Port Security UAE ICP broke the news to citizens and residents that it no longer uses the eDirham system as a payment method. In this sense, UAE ICP seeks to change the form of payments to other platforms.

Likewise, the eDirham payment system of UAE ICP stopped working as of November 2022. For its part, this payment system was associated with payments from the Ministry of Human Resources and Emiratization (MoHRE) and the Ministry of Finance. Now, to pay the fees corresponding to the ICA service, ICA invites users to make payments through alternative methods approved.

The (ICP) UAE points out the need for people to update their identification cards when they get married. This is because the wife’s surname depends on the country of her nationality.

For its part, if a person has not changed the wife’s surname, they must go to an ICP UAE customer service center and submit the necessary documents to replace the data in the ID and in the Registration Program Population. This is after information provided by the ICP UAE itself.

How to Register for ICA Smart Services?

In order for a user to register in ICA Smart Services, they must perform the following steps:

  • Access the official website of the Identity and Citizenship Authority (ICA) of UAE.
  • Look for the ICA Smart Services section or link. This is located in the “online services” section.
  • Click on the link to access the ICA Smart Services registration page.
  • On the registration page, the user will be asked to provide certain personal information. This includes passport or ID number, date of birth, full name, email address, and mobile phone number.
  • For its part, now the user will have to complete all the fields with the correct personal information.
  • Once the user has entered their personal data, the system must verify his or her identity. In this sense, this involves sending scanned documents such as a copy of his or her passport or ID.
  • After completing the registration process, the user will receive a confirmation email or message on their mobile phone with the login details.
  • Finally, the user must follow the instructions to set a secure password and complete the registration process.

Once the user has completed registration with ICA Smart Services, they will be able to access the platform using their login credentials. From there the user will be able to carry out different procedures and request online services from the ICA in a convenient manner.

Benefits of ICA Smart Services in Dubai, UAE

ICA Smart Services offers several benefits to UAE citizens and residents such as:

  • Convenience:

ICA Smart Services in Dubai allows you to carry out procedures and request services regarding identity and citizenship completely online. Therefore, this avoids the need to go in person to the offices of ICA which saves time and effort.

  • 24-hour access:

For its part, the platform is available 24 hours a day, 7 days a week. This means that the user can carry out procedures at any time convenient for them without time restrictions.

  • Time saving:

By avoiding queues and in-person visits, ICA Smart Services in Dubai helps the user save time. Therefore, he or she will be able to complete his or her paperwork quickly and efficiently from the comfort of his or her home or office.

  • Real-time monitoring:

The platform allows users to track the status of their procedures and requests in real-time. Therefore, they can check the progress and receive updates on any changes or actions.

  • Pay online:

ICA Smart Services in Dubai facilitates the payment of fees and charges for procedures and services. In this sense, users can make payments securely and conveniently online, using electronic payment methods.

  • Electronic documents:

Once the user has completed their procedures, he or she will be able to obtain official documents in electronic format. These documents are valid in UAE, which reduces the need to print and carry physical documents.

  • Variety of services:

This platform offers a wide range of online services including passport renewal, visa issuance, residence registration, and nationality application, among others. Therefore, this gives users access to multiple services from a single platform.

ICA Smart Services check and enquiry services

ICA Smart Services check and enquiry services

ICA Smart Services offers verification and inquiry services that allow users to access important information related to their identity and citizenship. Likewise, these services provide a convenient and quick way to verify personal data and make inquiries about various administrative aspects. In this sense, some of the most common verification and consultation services of ICA Smart Services are the following:

  • Visa status check:

Users can check the status of their visa, including validity, expiration date, and any conditions. This is especially useful for foreign residents who want to ensure that their visa status is up to date.

  • Residency status verification:

Residents can check the status of their residence permit, ensuring it is active and valid. In this sense, this service is important to guarantee compliance with immigration and residence laws in the UAE.

  • Fine consultation:

For their part, users can consult fines on traffic, immigration, or other infractions. Additionally, this feature allows individuals to obtain information about outstanding fines and their payment status.

  • Verification of personal data:

They can also access and verify the personal information registered in the database of the Identity and Citizenship Authority. This may include details such as full name, date of birth, address, and other relevant information.

  • Consultation of applications and procedures:

Users can make inquiries about the applications and procedures submitted through ICA Smart Services. This allows them to obtain updated information on the progress of their procedures.

Ultimately, these verification and consultation services offer users the ability to access vital information and track different aspects of their identity and citizenship in the UAE. In this sense, they provide transparency and allow individuals to have information about their legal and administrative status in the country.

How to Use ICA Smart Services in Dubai, UAE?

To use ICA Smart Services, users must follow these steps:

  • Access the official website of the United Identity and Citizenship Authority (ICA) or download the official mobile application.
  • If the user does not have an account, they must register on the platform following the registration process indicated in the corresponding section.
  • After the user registers, they must log in with their credentials and explore the different services available on the platform. These services include passport renewal, visa issuance, residence registration, and application status consultation, among others.
  • Now, the user must select the specific service they want to use and follow the instructions provided on the screen.
  • Complete the forms and provide the necessary documents as requested by the platform. In this sense, the user must attach scanned documents or high-quality photographs, according to the instructions.
  • For its part, if applicable, the user must make the corresponding payments through the accepted electronic payment methods. Therefore, he or she should make sure to follow the steps for clearing fees and charges for the service that he or she is using.
  • Once the user has completed the process, he or she must review the information provided and confirm the submission of his or her request or procedure.
  • Likewise, users must keep a record of their requests and procedures on the platform. In this sense, they can track the status of their applications, receive updates, and obtain an ICA smart services approval.

Renew a Visa with ICA Smart Services

To renew their visa using ICA Smart Services, users must follow these steps:

  • Access the official ICA website or the mobile application.
  • The user will now need to log in to the ICA Smart Services account using his or her login credentials, such as his or her passport or ID number and the corresponding password.
  • Look for the visa renewal option on the platform. It may be labeled “Visa Renewal” or “Residence Permit Renewal.”
  • Likewise, now the user must select the type of visa they wish to renew. This may include work permit, family residence visas, and student visas, among others.
  • For your part, you must also provide the information required to renew your visa. This includes personal details such as full name, date of birth, passport number, and current visa expiration date, among others.
  • The user must also attach the necessary documents as requested. This includes a scanned copy of the passport, a recent photograph, proof of residency, and employment contract, among other documents.
  • On the other hand, payment of the corresponding fees must be made through the payment methods for this purpose.
  • Carefully review the details provided and confirm the submission of the visa renewal application.
  • Wait for the request to be processed. In this sense, the applicant can track the status of their application through ICA Smart Services until obtain ICA Smart Services approval.

Registration Fees

ICA Smart Services registration fees in UAE may vary depending on the specific service. In this sense, the Identity and Citizenship Authority (ICA) establishes fees to cover the administrative and operational costs of providing online services.

  • Electronic printing of the multiple entry tourist visa.

ICA Smart Services allows an e-print for citizens of some countries who are eligible for an ICA arrival registration.

In this sense, the user will be able to find the service in the “Visa-Multiple Entry-Tourism” option. The total fee for this service of an ICA arrival registration is AED 70.

  • Multiple entry and long-term tourism visa.

Unlike ICA arrival registration, this is the case of new long-term, multiple-entry tourist visas which are valid for 5 years and allow a continuous stay of up to 90 days in the country. Likewise, this type of visa can be extended to 180 days per year if a longer stay is required. The total fee payment for this service is AED 650.

  • Granting of the multiple entry visa to complete the investor residency procedures.

ICA has multiple entry permits for the residence of investors for up to the duration of 6 months. In this sense, the total fee for obtaining this type of entry permit to the country is 1,150 AED.


ICA Smart Services has revolutionized the way UAE citizens and residents interact with government services related to identity and citizenship. This online platform provides a convenient and efficient solution that allows users to access a variety of administrative services, such as visa verification, residence registration, fine inquiry, and updating personal data.

Therefore, there is no need to physically visit government offices and wait for long periods of time. Therefore, users can complete their applications, make payments, and track the status of their procedures from the comfort of their home or anywhere with Internet access until obtain ICA smart services approval.

In addition to convenience, ICA Smart Services has improved transparency and efficiency in service delivery. In this sense, users can access updated information and make real-time queries about their legal and administrative status. This not only saves time but also provides greater peace of mind by ensuring the user is complying with relevant requirements and regulations.

However, it is important to highlight that the correct use of ICA Smart Services requires a clear understanding of the specific requirements and procedures for each service. Therefore, users must ensure that they provide accurate information and comply with established deadlines and payments.

By making use of this platform, citizens and residents can experience a faster and hassle-free process when interacting with government services.

Finally, if you want to know more about the services provided by ICA, visit our insights section.

Kate Williams

Avatar photoKate WilliamsSkills in Communication, Interpersonal Skills, Time Management, Teamwork, and Customer Experience. She is an enthusiastic self-starter with a passion for building relationships with people.

Contact Us Now